The Health Partners Quality Management department
is responsible for developing and monitoring systems that support
the organization's commitment to provide quality care and service
to our members. This includes (but is not limited to) ongoing
evaluation of performance against clinical and preventive health
standards, reasons for appeals and grievances, member satisfaction,
medical record documentation, practitioner office site review
and member access to providers by telephone and appointment
availability. All Health Partners participating providers are
expected to participate in the Quality Management program as
identified in the provider contracts. This means taking an active
role in the ongoing management of member care, including appropriate
management of members with chronic conditions. It also means
ensuring timely and age-appropriate preventive screenings as
well as continuity and coordination of care across specialties
and care settings.