To ensure high quality care and in accordance with DPW and CMS requirements, Health Partners must identify, track and follow up on:
- Preventable Serious Adverse Events (PSAE)
- Healthcare-Acquired Conditions (HCAC)
- Other Preventable Provider Conditions (OPPC)
A toll-free anonymous phone line is available to report events that are deemed preventable, serious and adverse. Please call 855-218-2314 and provide the following information:
- Member’s name and ID number and/or date of birth
- Date of event
- Description of event
- Location where event occurred
We will keep all calls confidential and our Quality Management department will verify information provided.
For more information about hospital-acquired conditions and present-on-admission indicator reporting, please review the CMS fact sheet.
Health Partners’ policy is to reasonably track and isolate identified events, and account for payments that may have been made in association with them. Health Partners reserves the right to retract payments made for what are deemed preventable events.